Quality homes. Connected communities.
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, energy efficient, sustainable and affordable housing.
bpha live
Phone calls
Our team are currently answering within a minimum of
5
minutes
General enquiries
4
minutes
Repairs
5
minutes
General enquiries
4
minutes
Repairs
Our team are currently responding within a minimum of
3
days
General enquiries
3
days
Repairs
3
days
General enquiries
3
days
Repairs
Our team are currently answering within a minimum of
11
hours
11
hours
What's new
1 Sep 2026
Always ask to see ID
We're reminding customers to stay aware of people claiming to work on behalf of bpha and asking for payment for repairs or maintenance work. To help keep yourself safe, it's important to remember that all bpha staff and contractors will always carry identification and will gladly show it when asked. Con...
28 Aug 2026
We're sharing our performance data
We're committed to being open about how we're performing and keeping our customers informed about the services that matter most to them. That's why we've updated the performance section of our website, where you can now see how we're performing throughout the year, showing our progress towards our target...
26 Aug 2026
Stay safe: scam alert
We've recently received reports of people claiming to work on behalf of bpha and asking residents for payment for repairs or maintenance work. Scams can take many forms, and fraudsters may use phone calls, emails, text messages, or doorstep visits to try to gain your trust. If something doesn't feel rig...
24 Aug 2026
What do Matthew, Peter and Lisa have in common?
They’ve all won a £50 shopping voucher simply for being active my.account users*! But what can you do on there? my.account is a quick and simple way of managing your bpha account online. You can: Request a repair and view appointments View your rent statement Manage your account a...
Benefits and budgeting calculator
Use our benefits calculator to see what you can claim and how to claim it.
my.account
Manage my.account online, in a place that brings together your tenancy and the services you rely on.
The Place
‘The Place’, is our online customer engagement community.
A place for customers to share their views and take part in surveys, quick polls and conversations where their contribution will help improve services.
Repair responsibilities
Learn about how we approach repairs and maintenance.
Find out what our shared responsibilities are, and how and when to report a repair or piece of maintenance needed in and around your home.
